Privacy Policy


Effective date: May 25th, 2018


ETREL d.o.o. ("us", "we", or "our"), a company with Tax Id. Number SI80001050, registered office at Pod jelšami 6, SI-1290 Grosuplje, Slovenia, and email address, duly registered in the Companies Register of the Republic of Slovenia.


ETREL is the manufacturer of interactive charging devices for electrical vehicles, which includes the devices "ETREL G5", "ETREL G6" and "ETREL INCH", as well as any other charging devices that ETREL may sell, the website for the domain name (hereinafter, the "Website"), the back end software and mobile application "OCEAN", and operates website (the "Service").


This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from


Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.


Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Cookies and Usage Data


Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.


Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.


You can opt out of all cookies any time by clicking the button in bottom left corner of the screen. However, if you do not accept cookies, we might not ger proper feedback to enhance and improve our Service.


Examples of Cookies we use:

  • Google Analytics – to better understand who our visitors are, what they prefer and to estimate whether,
  • Hotjar to better understand the flow of visitors trough the website.


Use of Data

ETREL d.o.o. uses the collected data for various purposes:

  • To provide and maintain the Service
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues


Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

ETREL d.o.o. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


Disclosure Of Data

Legal Requirements

ETREL d.o.o. may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of ETREL d.o.o.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability


Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.



We may use third-party Service Providers to monitor and analyze the use of our Service.


  • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by opting out of cookies on our website, however this does not mean that Google browser will not collect data for Google's own use aside of Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:


  • Hotjar

Hotjar is a web traffic analysis tool. You can read the Privacy Policy for Hotjar here:


  • MailChimp

Mailchimp is a mailing platform used for sending newsletters and mass e-mails. The data you enter when opting in to newsletter is automatically transferred to MailChimp database, where it is accessed by our Marketing department.

You can read the Privacy Policy for MailChimp


Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


How can you verify your information?

You can request access to view, modify or delete all collected and identifiable data. By submitting a user access request, also known as a Subject Access Request (or SAR), ETREL must provide the following information free of charge:

  • What personal information pertaining to the user is being processed,
  • Why this information is being processed,
  • Who has access to this personal information about the user,
  • How this personal information is being used in automated decisions,
  • What processes are using this information.


A user access request should be completed within 30 days and include a copy of the personal information. In case you want to issue such request, please refer to


Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").


We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.


We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


Contact Us

If you have any questions about this Privacy Policy, please contact us by email: